新加坡 Frequently Asked Question

What does Moveandstay provide?

Moveandstay provides a simple solution to searching for serviced apartments and serviced offices worldwide without going through hundreds of websites.

What is the difference between a hotel and a serviced apartment?

Serviced apartments offers spacious, fully furnished, beautifully decorated apartments, much larger than hotel rooms (even extended stay hotel rooms), featuring a genuine (more home-like) residential character. Moveandstay.com offers the best selection of Serviced Apartments.

All apartments usually feature a complete kitchen, and have separate dining, living and sleeping areas. Many even include a washer & dryer in the apartment. A wide range of personal services and exceptional amenities including health clubs and swimming pools (at many locations) provide a refined lifestyle, and offer a caring and homelike atmosphere for guests and their families.

Where are Moveandstay.com serviced apartments located?

We propose a large choice of serviced apartments worldwide, including London, Bangkok, Singapore, Hong Kong, Shanghai, Sydney and Melbourne. Our selected apartments are located in strategic locations (CBD, near offices and serviced offices, shopping complexes or entertaiment areas)

Are taxes included in the price?

All local taxes are included in the price.

Are the prices per person or per apartment?

Prices are for the apartment rather than per person, however the number of persons permitted to occupy an apartment is limited to the number of beds provided. If you enter your arrival date, number of people and number of nights, the price will be calculated for you automatically.

How much do I pay to make the booking?

To secure a booking we require a 10% non-refundable deposit to be paid on credit card.

How and when do I pay the remaining balance?

On arrival you are asked to sign a credit card slip that covers the remaining balance of the rental charge.

Is there a security deposit that I have to pay on arrival?

You will be required to provide credit card details or another form of payment to act as security during your stay

How accurate are the availability calenders?

We cannot currently show online availability, but when you make a booking or reservation request we will double check availability before confirming back to you. You should never assume that an apartment is booked for you until you receive confirmation from us

How secure are my credit card details?

We use the strongest commercially available encryption technology when you send your credit card details to us. Also, as we host our own website (we do not use a 3rd party host) the details are sent directly to us, encrypted all the way.

Where will we get the keys?

On arrival you will be asked to sign a credit card slip that covers the balance of the rental charges. On receipt of this payment you will be given the keys.

What time can we arrive and depart?

The times vary by apartment but Check-in is generally between 12pm and 4pm, on the day of arrival and Check-out from 11am onwards, on the day of departure, however we will try to accommodate your requirements if different. Full details of you chosen apartment`s policy will be provided in a confirmation e-mail, when you book.

Who will meet us at the apartment?

When you book we will ask you your anticipated arrival time in order that we can ar